Claims Adjudicator (5082)

Job Posting

Claims Adjudicator
Organization:  Workers Compensation Board of Manitoba
Province:  Manitoba
Location:  Winnipeg
Job Start Date:  28-Oct-2019

Adjudicator II

Up to 8 Permanent Positions

Do you have advanced customer service skills that you developed in a position responsible for making adjudication decisions or in a similar work environment? Do you have well-developed skills in analyzing criteria (such as legislation, policies, and/or procedures) in order to formulate sound decisions regarding entitlement to a specific benefit, product or service? Do you also have strong verbal and written communication skills including the ability to explain and support decision rational to a variety of customers? WCB is currently recruiting for 8 Adjudicator II positions. The Adjudicator is the first point of contact in the WCB Short Term Claims department responsible for managing all aspects of a WCB claim up to 14 weeks in duration, and Hearing Loss claims for the entire length of the claim. Each day the team of Adjudicators responds to and initiates inquiries to claim stakeholders including injured workers, employers, representatives, healthcare practitioners and other specialized service providers to facilitate the coordinated management of the claim and to ensure the WCB goal of "Putting Customers at the Centre of All we do" is achieved.   

Applications must be received by September 17, 2019.

Additional Information:

Ability to communicate proficiently in both official languages (English & French) is an asset.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, LGBTTSQ+ persons and members of other equity-seeking groups.   Applicants are encouraged to indicate in their covering letter or résumé if they are a member of these groups.

The Workers Compensation Board of Manitoba welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A satisfactory criminal record check and verification of education will be required for the successful candidate.


Grade 12 and completion of a 2 year diploma in a related discipline.

2 years' experience as an adjudicator or 2 years' experience in a similar environment making entitlement decisions based on a defined set of criteria (ie. policies, procedures, legislation, etc.) including client service experience.