Group Administrator (4950)

Job Posting

Group Administrator
Organization:  BCCA Employee Benefits Trust
Province:  British Columbia
Location:  Burnaby


General Description

Working collaboratively in a team environment, this position is responsible for overseeing and conducting group benefits and member administration including client enquiries (employer and employee level) regarding benefit plans and conducting claims research and investigates discrepancies.

Reports to: Manager, Client Services                                                                                    

Core Competencies

Alignment with our Mission, Vision & Values

  • Our Mission - Our purpose is to be an innovative provider of employee benefits to our clients, so that they can recruit, protect and retain their talented people. We strive to deliver market-leading solutions that strengthen the health, wellness and economic well-being of our clients.
  • Our Vision - We are dedicated to providing innovative employee benefits solutions and consistent, exceptional customer service. We recognize the uniqueness and value of our clients. We strive to deliver results with creativity, flexibility and integrity. As a passionate integrated team, we care for each other and our valued clients like family.
  • Our Values - Consistent, Loyal, Innovative, Efficient, Needs-focused, Team

Responsibilities and Expectations

  • Sets up new groups and amendments to existing groups
  • Processes member enrolment, changes and terminations.
  • Processes member enrolment, changes and terminations.
  • Supports design, development and executes projects, as applicable 
  • Supports the Client Services department
  • Assists in the development and updating of client services policies and procedures
  • Responds to and addresses basic client enquiries from employees, employers and plan administrators 
  • Investigates concerns, interprets policies/procedures, provides information and problem-solves as applicable
  • Through interrelationship with clients, consistently identifies new client needs for sale opportunities 
  • Directs and/or escalates calls and enquiries as applicable
  • Processes disability claims
  • Undertakes other related duties as required

Required Skills & Competencies

  •   Working knowledge of group insurance/employer-sponsored benefit programs.
  •   Ability to understand and interpret industry and organizational policies and procedures.
  •   Proficient in data management applications.
  •   Working knowledge of Excel and other MS Office applications.
  •   Demonstrated ability to maintain a calm and professional demeanor.
  •   Strong organizational, problem-solving and prioritization skills.
  •   Strong attention to detail.
  •   Ability to collaborate in a team environment.
  •   Excellent communication and client service skills.

Ideal Education & Experience

  •   Post-secondary degree or diploma in a related area, or equivalent education, training and experience.
  •   3-5 years in a Client Services role or related position.
  •   Group Benefits Associate (GBA) designation or working towards designations.

Objectives & Success Indicators

  •   Consistency - strive for and maintain excellence in client relations through outstanding communication, organizational and problem-solving skills.
  •   Loyalty - positively promote our organization through dedicated partnership with existing and prospective clients.
  •   Innovation- be a champion of positive change and flexibility in the work that you do; continuously look for innovative ways to improve client relations. 
  •   Efficiency - apply the principles of personal responsibly and accountability to your work and set an example of excellence for colleagues and clients.
  •   Needs - focused- communicate and collaborate with colleagues and clients; offer mentorship, assistance and support in any way you can to ensure the highest level of service, community spirit and wellness.
  •   Team - demonstrate confidence and integrity in your dedication/ability to be accountable for decisions that have organizational impact.