Director, Emerging and Mid-Market Business (4635)

Job Posting

Director, Emerging and Mid-Market Business
Organization:  Pacific Blue Cross
Province:  British Columbia
Location:  Burnaby
Job Start Date:  24-Mar-2017

Competition closes March 24, 2017

Pacific Blue Cross has been British Columbia's leading benefits provider for 75 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.

We are currently recruiting for a Director, Emerging and Mid-Market Business to join our Group Business team. The role will be located at our head office in Burnaby, BC.    

Job Summary:

Reporting to the Senior Vice President, Group Business, the Director, Emerging and Mid-Market Business leads, directs, plans, supervises and co-ordinates activities of the Sales and Service teams. The primary focus of this position is to grow and retain small and medium size groups through the development and execution of a dynamic business plan.

Duties and Responsibilities:

The Director, Emerging and Mid-Market Business is responsible for the achievement of annual sales objectives through the development of sales programs and techniques designed to achieve production and retention of quality life and health business in the Group business market. This role leads, motivates and develops a quality sales force and provides organizational support to the Senior Vice-President, Group Business.

  • Provides ongoing support and guidance to the Account Executives, Emerging and Mid-Market Business including influencing the projects and priorities organization-wide and working in collaboration with peers in other departments. Participation in project teams that drive products, solutions, innovations to improve our ability to retain business and achieve sales targets.
  • With a focus on relationship building with clients and benefits consultants, the Director will identify opportunities to develop ongoing client/consultant meetings involving the appropriate staff and executives at PBC, create and maintain a Client Advisory Council, regular visitation schedule for groups and leverage in-house expertise and technology to promote to the clients/consultants/prospects a solid Value Proposition.
  • Provides direction to managers and their teams to support the sales/retention function, and to provide a consistent and reliable client service model to the Account Executive team, and to our external stakeholders such as clients/consultants.
  • Co-ordinates, communicates expectations and controls the workflow of the department(s) to ensure service objectives and budget objectives are met.  


  • Bachelor degree with a major in Business Administration or equivalent.
  • Must have 5 + years of senior management experience with demonstrated leadership skills, group health sales experience and related education
  • Successful track record in developing and executing strategies and tactics to meet business objectives
  • Excellent written and verbal communication and presentation skills
  • Excellent analytical, problem-solving and decision-making skills
  • Strong interpersonal and negotiation skills

Please apply via our website at:

While we thank all applicants for their interest, only shortlisted candidates will be contacted.