Pension & Benefits Officer (Permanent position) (4685)

Job Posting

Pension & Benefits Officer (Permanent position)
Organization:  The Winnipeg Civic Employees’ Benefits Program
Province:  Manitoba
Location:  Winnipeg, MB

The Winnipeg Civic Employees’ Benefits Program (WCEBP) provides pension and long term disability benefits to employees of the City of Winnipeg and eight other participating employers. Governed by two Boards, the Program covers over 17,500 Members with assets under management of about $5.0 billion. In addition, Program staff also administer the Winnipeg Police Pension Plan (approximately 2,500 Members and $1.4 billion in assets), and life insurance plans for both Civic and Police Members.

Reporting to the Director of Member Services, the Pension & Benefits Officer is responsible to oversee and finalize activities related to retirement, relationship breakdown, leave of absence and death in accordance with Plan texts, established service standards, policies and procedures, and legal and regulatory requirements. (Subsequent to a pending reorganization, responsibilities are expected to also include activities related to enrolment and termination.) Serving as a liaison for Plan Members is important in this role, as is supervising and providing training and guidance to clerical support staff. This position also recommends and implements changes to procedures and policies resulting from changing legislation and/or amendments to the respective Plans and is required to have current knowledge of pension legislation, regulatory acts, and issues to ensure compliance.

WCEBP encourages recent graduates with a degree in Commerce (also known as Business Administration) with a focus in Leadership, Organizations or Actuarial Mathematics to apply. On-the-job training and development is available for those candidates who are highly skilled, detail oriented, motivated and eager to take on a challenging and rewarding position.

As the Pension & Benefits Officer  you will:

  • Delegate, oversee, verify and finalize pension and benefit related calculations performed by clerical staff.
  • Authorize payments and oversee preparation of detailed coding instructions required to process payroll.
  • Identify, analyze and resolve Member issues; draft responses to Member enquiries; meet with Members (and beneficiaries) and arrange and conduct pension seminars.
  • Establish and monitor work priorities of clerical staff.
  • Provide ongoing training, guidance and direction to support staff in regards to pension and benefit calculations and procedures.
  • Assist in developing business processes or process modifications in Member Services to improve efficiency and output accuracy, mitigate risks and address issues for Members.
  • Develop and prepare draft communication materials related to the Plans.
  • Liaise with external service providers including legal, actuarial and other professionals.

  • Education and work experience requirements:
    • Bachelor’s Degree, preferably in Commerce (also known as Business Administration) with a focus in Leadership, Organizations or Actuarial Mathematics; or equivalent combination of education and experience.
    • Completion of – or willingness to enroll in and complete within three years of employment – the Certified Employee Benefits Specialist Program Retirement Plans Associate (RPA) designation.
  • Two to three years of experience in supervising direct reports would be advantageous.
  • Knowledge of and/or experience in the pension administration field would be considered an asset.
  • Highly-developed analytical, research, problem-solving and decision making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries.
  • Strong communication and relationship building skills – including written and oral communication – with the ability to present information clearly and professionally; experience facilitating workshops and presentations would be an asset.
  • Demonstrated excellent organization and time-management skills, with the ability to multi-task and meet competing and multiple deadlines while maintaining high-level service; project management experience is considered an asset.
  • Mathematical proficiency is required.
  • Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills.
  • Proven self-starter, operating with a strong sense of urgency.
  • Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members.
  • A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change.


Interested candidates are encouraged to submit their resume, with a cover letter, by June 9, 2017 to:

Manager of Human Resources & Privacy Officer

The Winnipeg Civic Employees’ Benefits Program

5TH – Floor – 317 Donald Street

Winnipeg, MB. R3B 2H6

Applicants may be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications.

A Criminal Record Check satisfactory to the employer will be required from the successful applicant, at their own expense.

Please note that the Pension & Benefits Officer is designated a City of Winnipeg WAPSO position.

WCEBP is committed to employment equity and welcomes diversity in the workplace. We thank all candidates for their interest, however, only those considered for interviews will be contacted.