Pension Support Officer (4737)

Job Posting

Pension Support Officer
Organization:  The Plan Office of the IWA-Forest Industry Pension & LTD Plans
Province:  British Columbia
Location:  Burnaby


Established to support Canadian forestry workers and their families, the Plan Office of the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members. We provide member support, administers pension benefits, and together with the Board of Trustees, implements the Plan’s investment policy. At the Plan Office, our members are our number one priority, and we take pride in offering exceptional service — whether we’re dealing with members, Participating Employers, Union Locals or each other. Working with the Plan Office, you’ll enjoy competitive benefits, a work-life balance, and a close knit work culture.


Pension Support Officer is a member of the pension department responsible for the day to day administration of the IWA-Forest Industry Pension Plan.

The position is responsible for answering pension and benefit related enquiries that arrive by telephone through the general information line; ensuring that members’ records are maintained in an accurate and up-to-date manner; administering the post-retirement death process and following-up on outstanding repayments; processing applications for pensions for members, survivors and beneficiaries, limited members, as well as implementing garnishments, and increases in respect of return to work provisions.



  • Some post-secondary education and/or a minimum of three years’ pension and/or benefits plan experience. Combination of education and experience will be considered.
  • Strong team player and the ability to function in a multi-task environment on a professional and timely basis; ability to maintain a high degree of accuracy and attention to detail.
  • Strong verbal communication and interpersonal skills together with a customer service focus and a professional and respectful approach. Must display courtesy, discretion, and understanding in dealing with confidential matters and member situations.
  • Strong organizational skills with the ability to balance competing priorities and effectively deal with changing situations or priorities.
  • Ability to review reports and enter accurate data into various computer systems
  • Proficient with MS Office, including Word, Excel and Outlook.


The IWA-Forest Industry Pension and LTD Plans are responsible for the management and protection of large amounts of confidential information. All employees are expected to understand the requirements of and act in accordance with provincial privacy laws as well as to adhere to internal controls and policies to ensure confidential information is not revealed to or distributed or discussed with anyone other than as required to perform the duties of the position.

We thank you for your application; however, only successful applicants will be contacted.