Supervisor, Benefits & Employee Services (4920)

Job Posting

Supervisor, Benefits & Employee Services
Organization:  City of Toronto
Province:  Ontario
Location:  Toronto
 
 
Description:

Supervisor, Benefits & Employee Services

Toronto, ON

This leadership role with the City of Toronto’s Pension, Payroll and Employee Benefits Division is an exceptional career opportunity for a customer service-driven professional who can effectively plan and administer the delivery of employee benefits services.

As Supervisor, your role will encompass the full scope of benefits and employee benefits responsibilities, as you will provide supervision to staff in the administration of benefits processing for new hire onboarding and retirements. Your success will be measured in large part by your ability to ensure that all legislated and contractual deadlines are met and to resolve complex benefit administration issues.

Your proven communication skills, both orally and in writing, will be evident as you maintain effective working relationships with employees, retirees, other divisions and departments, and insurance carriers in the efficient delivery of employee benefits services. We will also count on you to provide specialized benefit-related counselling in sensitive and confidential situations, including participating in or attending arbitration and court hearings. Working closely with the Auditor General's Office, operating divisions, Employee & Labour Relations and Legal Services, you will oversee and facilitate workplace investigations with regards to benefit fraud allegations.

As an effective member of the Division’s management team, you will assist in the collective agreement bargaining process, provide essential data related to benefits administration, assist with the development and implementation of detailed benefit plans, and recommend policies and procedures regarding program-specific requirements. With a focus on having a skilled and knowledgeable team in place, you will provide staff training on benefit-related policies and procedures, and legislative requirements in the interpretation of various collective agreements, the Employment Standards Act, Canada Pension Plan legislation and the Income Tax Act as they pertain to benefits administration.

An analytical thinker and problem-solver with demonstrated initiative, you will liaise with IT and Payroll system staff and recommend changes to improve system functionality and ensure the integrity of system changes affecting benefits data accumulation, as well as oversee the implementation of any system changes related to benefits. At the same time, you will both lead, and participate in, special projects and various committees and meetings where benefits administration is impacted.  

Success in this role calls for experience in supervising, training and motivating staff in a unionized environment, together with the flexibility and ability to thrive in a high-stress, creative environment with frequently changing and often-competing deadlines. Equally important will be your ability to establish effective working relationships with employees, client departments, outside agencies and/or politicians and other levels of government, and achieve results.

As the ideal candidate, you will have a post-secondary education in business management combined with financial management experience in a major public or private organization, specifically including work in employee benefits and pensions. A CIBS or CHRP designation would be an asset.
 

Salary Range: $87,887.80 - $103,248.60 per year


Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Supervisor, Benefits & Employee Services within our Pension, Payroll and Employee Benefits Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs  . To apply online, submit your resume, quoting File #2308355X, by August 23, 2018.

Accommodation:  The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement.

If you are an individual with a disability and you need accommodation in applying for this position, please email us at application.accommodation3@toronto.ca, quoting the job ID #2308355X, and the job classification title.

If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

Requirements:

Success in this role calls for experience in supervising, training and motivating staff in a unionized environment, together with the flexibility and ability to thrive in a high-stress, creative environment with frequently changing and often-competing deadlines. Equally important will be your ability to establish effective working relationships with employees, client departments, outside agencies and/or politicians and other levels of government, and achieve results.

As the ideal candidate, you will have a post-secondary education in business management combined with financial management experience in a major public or private organization, specifically including work in employee benefits and pensions. A CIBS or CHRP designation would be an asset.
 

Salary Range: $87,887.80 - $103,248.60 per year