Product Manager (4893)

Offre d’emploi

Product Manager
Organisation:  HOOPP
Province:  Ontario
Emplacement:  Toronto

About HOOPP HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide its every interaction with HOOPP members and employees. As one of Canada's largest and most respected multi-employer pension plans, HOOPP invests the net assets of its $77.8 billion Fund, administers the Plan and pays approximately $2.3 billion in pension benefits per year. With over 339,328 members and pensioners, and more than 548 participating employers, HOOPP's mission to deliver on the pension promise remains strong.

To remain one of the leading pension plans in Canada, we must continually challenge ourselves to improve our product, services and investment performance. HOOPP offers a professional environment designed to bring out the best in its employees. The organization's size and structure bring decision-making, accountability and ownership to the individual employee level. HOOPP employees are flexible and adaptable to work in cross-divisional teams in a fast-paced, rewarding environment.

HOOPP is an equal opportunity employer. We recruit and select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact Human Resources. Our HR team will consult with you so that arrangements can be made for reasonable accommodation.


The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (DB) pension plan that is dedicated to providing a secure retirement income to more than 300,000 members in Ontario’s healthcare sector. More than 500 employers across the province offer HOOPP to their employees. The Plan Operations Division is responsible for providing service to members in order to deliver on HOOPP’s pension promise. 

The Product Manager is responsible for the identification, development, evaluation and maintenance of new product strategies that enhance HOOPP’s current members and employers. The individual will be responsible for managing and understanding the end-to-end client experience of the target audiences. They have an in-depth understanding of the structuring and costing of benefits and benefit delivery and are able to develop the business case for new products and make recommendations about the best fit of alternatives.

 Duties and Responsibilities

  • Identify new product opportunities and provide input to strategies that span the end-to-end client experience for the target audience; direct their implementation and execution while ensuring the appropriate economic value
  • Translate product strategies into product initiatives and lead or support multidisciplinary and cross-functional teams in delivering enhancements to product, service, or process design. This includes not only assigning tasks but actively assisting team members and/or direct reports in completing those tasks.
  • Manage the development and implementation of new products and/or enhancements to existing products
  • Identify, build and own business requirements from all major stakeholders for specific product features and services, including requirements associated with Target Audience communications, internal training and support
  • Participate in the development of test plans and designing conversion strategies
  • Manage product and service positioning, ensuring consistency across the product offering and service platform
  • Manage the portfolio of existing product features, promoting adoption and maintaining competitiveness with features provided by other peer plans
  • Ensure the successful and timely completion of multiple, simultaneous projects. 
  • Provide project management support including plans, schedules, budgets and status on specific initiatives; monitor progress against planned objectives
  • Monitor the marketplace for opportunities, improvements, regulatory and industry-wide developments; collect and analyze information and data regarding trends, internal and external stakeholders in order to propose product innovations and enhancements
  • Provide input and direction on vendor negotiations and external consultant arrangements; management of vendor relationships as required to support the product
  • Build cohesive and compelling presentation material that can be used by senior management to build support and buy-in for operations initiatives; make presentations to various stakeholders and audiences as necessary (client presentations, etc.)
  • Create and maintain a leadership presence within the division by influencing and championing successful change including new ways of doing business, challenging existing business processes
  • Develop cross-functional business partnerships and buy-in to facilitate initiatives
  • Be creative and diligent both in sourcing new ideas and addressing various challenges in their advancement; be innovative, think out of the box, be a problem solver and solution provider

Qualifications and Skills

  • University degree or post-graduate and/or combination of equivalent training, education and experience is required
  • 5 - 8 years progressive experience in product development, marketing, or other relevant industry experience
  • 2 - 3 years leading multidisciplinary teams delivering projects
  • Minimum of 5 years of pension business experience, ideally in another part of the pension environment, including banking, insurance or consulting business preferably within product development
  • Ability to see big picture but manage details.
  • Ability to juggle competing priorities and work under pressure. 
  • Proven ability to partner and collaborate for win-win solutions
  • Flexible and adaptable when dealing with change
  • Superior verbal and written communication skills. 
  • Excellent judgment and decision making skills.
  • Excellent interpersonal and negotiation skills. 
  • Strong financial/mathematical and analytical abilities. 
  • Good organization skills and self-discipline.
  • Strong knowledge of retirement products and marketplace
  • Critical thinking, combined with resilience and strong business acumen
  • Ability to develop, articulate and deliver compelling arguments and presentations
  • Ability to project costs and potential financial impacts of potential scenarios and opportunities