Member Services Representative (4969)

Job Posting

Member Services Representative
Organization:  Teachers' Retirement Allowances Fund (TRAF)
Province:  Manitoba
Location:  Winnipeg


TRAF administers the defined benefit pension plan for over 38,000 active, former and retired teachers in the Manitoba public school system.

We are currently seeking a professional and dedicated individual to fill the position of Member Services Representative which is part of the Member Services department responsible for the day-to-day administration of the pension plan. The primary responsibility of the Member Services Representative is to assist in the accurate and timely processing of member transactions such as retirement, termination, death, purchase of service and reciprocal transfers.


  • Prepare accurate and complete individual member benefit calculations within established service standards
  • Assist with the efficient processing of documentation required to pay benefits
  • Verify the work of other staff members to ensure accuracy and completeness
  • Assist with modifications to information technology systems, and department processes and procedures, to improve the efficient delivery of plan benefits
  • Respond to members’ requests verbally and in writing with accuracy and in a timely fashion
  • Provide support to the Member Services department in organizing and preparing for seminars, appointments and webinars
  • Perform other projects and duties as assigned

  • Post-secondary degree or diploma, preferably with a focus on business, actuarial science or mathematics and a minimum of two years of related experience; an equivalent combination of education and experience will be considered
  • Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset
  • Understanding of basic actuarial principles and knowledge of pension and tax legislation
  • Strong analytical and problem-solving skills with exceptional attention to detail and a commitment to quality of work and accountability
  • Superior written and verbal communication skills
  • Demonstrated ability to prioritize and achieve results in a busy work environment
  • Demonstrated proficiency with MS Office, including Word and Excel
  • Fluency in both English and French would be an asset