Benefits Administrator (all levels incl. Senior) (5099)

Job Posting

Benefits Administrator (all levels incl. Senior)
Organization:  Dehoney Financial Group
Province:  British Columbia
Location:  Vancouver

Dehoney Financial Group (DFG) is an established Vancouver-based full service consulting firm offering group benefits and retirement consulting, third-party administration (TPA) services, corporate and personal life insurance as well as individual retirement and financial planning in BC and nationally.  As a client centric team, we understand that change is constant and a well-designed solution adapts to meet a client’s needs.

Our solutions strike the right balance of cost containment and flexibility, and are based on core values of trust, integrity and respect. For over 35 years, our firm has delivered employee group benefit and retirement solutions to some of Canada’s premier employers and their top executives, and individual customers. 

The Dehoney Administrative team works alongside our Group Benefits Consulting and clients’ human resources to assist in the day-to-day management of their benefit plan.  We manage a variety of national, regional and multi-insurer benefit programs. 


You would receive:  competitive compensation and benefit plan; Group RRSP; Employee Assistance Program; personal development and tuition reimbursement; volunteer day to give back to your community; regular social events because we believe it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock up, etc.).  Most of all we are a thoughtful and respectful team that values collaboration so we can learn and grow together!

About You

You love the group benefits industry.  As a key client contact, you love providing excellent service as well as enjoy the detail of organizing, tracking, and list checking that comes with administration.  You will also support our consultants and customers by providing accurate and timely entry onto our internal benefit systems. 

You are a natural in finding ways to improve efficiencies in processes while ensuring data integrity.  You thrive working in a collaborative environment and are adept at prioritizing and executing projects.  You understand high client satisfaction is the key to the organization’s success and take great satisfaction in delivering high quality client deliverables on time and error-free.

Candidates at various levels (including intermediate and senior) are encouraged to apply especially those who have gained experience through an insurance company.  Looking for career growth?  Mastering this role could be a key step and a career path to more senior roles within our administration team (as a Senior Benefits Administrator), and in the organization long-term as a Benefits Analyst or an Account Manager/Client Relationship Manager should that be your career aspiration. 

About the Opportunity

The Benefits Administrator provides Third Party Administration for Dehoney Financial Group (DFG) which includes the administration, education, and communication of the Group Insurance Program and other benefits available to our clients.  The role liaises with clients, internal stakeholders and insurance companies/carriers.

Key Responsibilities include:

  • Administer employee benefits and provide client services for various groups
  • Process enrolments, terminations, and changes to employee’s/member’s records by entering into online systems
  • Review employee applications for accurate and complete information and initiate appropriate follow-up procedures
  • Prepare, print and send client invoices
  • Produce and release accurate monthly billing statements on a timely basis to clients
  • Act as the liaison between insurance companies/carriers and the groups/clients; ensure that all employee information is accurate and recorded on all insurer’s systems
  • Reconcile and validate billing statements and member data records with insurance carrier records where applicable
  • Assist with new client implementations
  • Handle inquiries from employers relating to their group employee benefits and escalate to Manager when necessary
  • Assist the Manager with exceptions/variances and any escalated issues or actions that need to be taken related to assigned clients
  • Assist in writing internal and external administration manuals
  • Assist on various projects

How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Benefits Administrator” in the subject line to .  We thank all interested candidates; however only shortlisted candidates will be contacted.  No employment agency calls please.


Education and Experience

  • Minimum of 1 year relevant industry experience, ideally in a similar role
  • Proven experience administering and handling benefit groups is an asset
  • Experience with payroll is an asset

Knowledge, Skills and Abilities

  • Excellent customer service and communication skills
  • Self-motivated and works well independently as well as within a collaborative team
  • Ability to develop and maintain effective relationships both internally and externally
  • Strong analytical and problem solving skills
  • Strong time management skills and ability to prioritize
  • Excellent attention to detail and high accuracy in completing data entry; at least 75% of the role is entering & reconciling data
  • Proficient in database programs is an asset
  • Ability to deal with various insurance policies
  • Intermediate knowledge of Microsoft Excel and Word