Manager of Major Accounts - Southern Alberta - Calgary (5068)

Job Posting

Manager of Major Accounts - Southern Alberta - Calgary
Organization:  Alberta Blue Cross
Province:  Alberta
Location:  Calgary
Job Start Date:  03-Sep-2019
 
Description:

FUNCTION:

The Major Accounts team for Southern Alberta serves our large clients in the 1,000 plus employee size range.  Under the direction of the Director of Sales, the successful candidate will be responsible for ensuring the needs and expectations of our valued group customers are met and exceeded on a continual basis.  The customer experience we deliver to our plan sponsors is second to none and the expectation of the role of Manager of Major Accounts is to lead the account team in delivering on these goals with strong leadership and direction.

DUTIES AND RESPONSIBILITIES:

  • Act as Lead Account Manager for our largest and most high-profile clients
  • Lead business development efforts in Southern Alberta in coordination with the Director of Group Sales
  • Deliver on strategic objectives around maintaining and growing our presence in the large group benefits market
  • Manage a team responsible for delivery of excellent customer experience, education and support of our clients.
  • Manage the delivery of policy renewals, ensuring that a balance is struck between the financial viability and the needs and expectations of our valued customers.
  • Communicate with our customers (direct and plan advisors) regarding different financial underwriting approaches in health and protection insurance benefits.
  • Negotiate on plan design and administrative options to optimize our customer’s requirements and Alberta Blue Cross’ best practice.  
  • Lead Request for Proposals (RFP) responses ensuring compliance to specifications, liaison with all parties, ensuring information provided is current and accurate.  
  • Quarterback finalist presentations, education sessions and meetings with prospective and existing clients.
  • Communicate directly with our customers about new or expanding products, services or process changes within Alberta Blue Cross. 
  • Attend group department conferences and sales related functions as required.
Requirements:

SKILLS AND KNOWLEDGE:

  • University diploma or equivalent work experience in a leadership role
  • A minimum of 5 years sales management experience in managing a team is required
  • Previous experience within the Group Benefit Industry is essential.
  • Life and Accident & Sickness licensing through the Alberta Insurance Council is required.
  • Proven sales success and confidence in their abilities.
  • Strong project management skills are essential
  • Strong relationship building skills and ability to deliver on expectations.
  • Excellent verbal and written communication skills.
  • Must be able to communicate and deal effectively with people at any level, including manager and executive level.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca .