Pension & Benefits Officer (5042)

Job Posting

Pension & Benefits Officer
Organization:  Winnipeg Civic Employees' Benefits Program
Province:  Manitoba
Location:  Winnipeg

Career Opportunity

Pension & Benefits Officer


Job Profile

The Winnipeg Civic Employees’ Benefits Program provides pension and long term disability benefits to employees of the City of Winnipeg and eight other participating employers.  In addition, Program staff also administer the Winnipeg Police Pension Plan (approximately 2,500 Members), and life insurance plans for both Civic and Police Members.  The Member Services section delivers plan administration services to all pension and benefit plans under administration.

Reporting to the Director of Member Services, the Pension & Benefits Officer is responsible to oversee and finalize activities related to retirement, relationship breakdown, changes to employment status, and death in accordance with Plan texts, established service standards, policies and procedures, and legal and regulatory requirements.  Serving as a liaison for Plan Members is important in this role, as is supervising and providing training and guidance to clerical support staff.  This position also recommends and implements changes to procedures and policies resulting from changing legislation and/or amendments to the respective Plans and is required to have current knowledge of pension legislation, regulatory acts, and issues to ensure compliance.

As a Pension & Benefits Officer you will:

  1. Work cooperatively with a team of Pension & Benefits Officers to manage the day-to-day determination and delivery of benefits including:
  • Delegate and oversee calculations relative to relationship breakdown, retirements, changes to employment status, and deaths.
  • Verify and finalize calculations and benefit entitlement information prepared by clerical staff.
  • Communicate calculation results and supporting documentation and information to Members within regulatory timeframes.
  • Authorize payments and oversee preparation of detailed coding instructions required to process pension payroll, benefit payments and annual cost-of-living adjustments.

2. Deliver Member services:

  • Identify, analyze and resolve Member issues.
  • Draft responses to Member enquiries.
  • Meet with Members (and beneficiaries) and provide clear, complete and accurate information so they can make informed decisions and effectively manage their benefits.
  • Arrange and conduct seminars to present pension and benefits information to Members.

3. Oversee clerical support staff:

  • Establish and monitor work priorities to ensure delivery of prompt, accurate and consistent information to Members and Beneficiaries.
  • Provideongoing training, guidanceanddirectiontosupportstaffinregardstopension and benefitcalculationsandprocedures.

4. In consultation with the Records Manager, prepare and implement processes to ensure the appropriate collection and maintenance of Member data and records.

5. Assist in developing business processes or process modifications in Member Services to improve efficiency andoutput accuracy, mitigate risks and address issues for Members.

6. Research and draft policy/procedure recommendations in response to legislative changesand/or amendments to the Plans.

7. Develop and prepare draft communication materials related to the Plans.

8. Liaise with external service providers including legal, actuarial and otherprofessionals.

9. Manage special projects.

10. Act as the Director of Member Services in the absenceof.

11. Participate in professional development training as required by WCEBP and perform other duties asassigned.


Your education and qualifications include:

1. Education and work experience requirements:

  • Bachelor’s Degree, preferably in Commerce (also known as Business Administration) with a focus in Leadership, Organizations, or Actuarial Mathematics.  WCEBP encourages recent graduates to apply; on-the-job training and development is available for those candidates who are highly skilled, detail oriented, motivated and eager to take on a challenging and rewarding position.
  • Completion of – or willingness to enroll in and complete within three years of employment – the Certified Employee Benefits Specialist Program (CEBS) Retirement Plans Associate (RPA) designation.

2. Two to three years of experience in supervising direct reports would be advantageous.

3. Knowledge of and/or experience in the pension administration field would be considered an asset.

4. Highly-developed analytical, research, problem-solving and decision-making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries.

5. Strong communication and relationship building skills—including written and oral communication—with the ability to present information clearly and professionally; experience facilitating workshops and presentations would be an asset.

6. Demonstrated excellent organization and time-management skills, with the ability to multi-task and meet competing and multiple deadlines while maintaining high-level service; project management experience is considered an asset.

7. Mathematicalproficiency is required.

8. Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills.

9. Proven self-starter, operating with a strong sense of urgency.

10. Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members.

11. A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change.