Job Details
DIRECTOR, MEMBER EXPERIENCE (5223)

Job Posting

DIRECTOR, MEMBER EXPERIENCE
Organization:  COOPERATIVE SUPERANNUATION SOCIETY PENSION PLAN
Province:  Saskatchewan
Location:  Saskatoon
 
Salary: 
Description:

The CSS Pension Plan, (www.csspen.com) provides competitive, value-added retirement products and services exclusively to co-operative and credit union employees.  Pioneered in Saskatchewan in 1939, we are one of the oldest and largest defined contribution (DC) pension plans in Canada with over $5B in assets serving 300+ employers and 50,000 current and past co-operative and credit union employees across Canada.

Summary

  • Strategic management of pension plan administration and retirement advisory services.
  • Entrepreneurial and creative approach to developing new and innovative delivery of superior member experiences through leading-edge retirement advisory services, administration, education, tools and resources.
  • Subject matter expert focused on emerging global/national developments and industry trends.

Key Responsibilities

  • Trusted advisor relationship with employers & members on their pension funds and other retirement assets.
  • Articulating a compelling long-term vision, leading the development and management of budgets, metrics, strategic and operational plans, risk management, monitoring progress against objectives and Key Performance Indicators.
  • Cultivating innovation in the implementation and continual improvement of member services digital strategy and leveraging technology efficiencies.
  • Leadership through effective performance management, engaged communications, positive work environment, a learning culture and fostering cross-team alignment.
  • Leverage and strengthening relationships with provincial regulators & primary support for regulatory / legal compliance relating to global perspectives, pension industry trends, member service and pension administration.
  • Delivery of pioneering member media and communications to employers and employee members through seminars, direct consultations, publications and technology tactics.
Requirements:

Qualifications and Experience

  • Degree in Commerce, Law, Human Resources, Finance, Actuarial Science or a combination of experience, pension and benefit certification(s).
  • Certified Financial Planner designation or Chartered Financial Analyst designation or equivalent
  • Management certification and/or formal training would be beneficial.
  • Highly accountable pension plan management, wealth management, HR pension professional with 8 - 10 years progressive senior experience including five with leadership responsibility.
  • Working knowledge of pension legislation and regulatory guidelines.
  • Diligent operational agility with strong financial acumen and analytical skills with knowledge of retirement income taxation and actuarial calculations.
  • Inspiring, collaborative, entrepreneurial leader that encourages trust-centered teamwork and cooperation and empowers staff to develop ideas, valuing initiative to create a high-performance environment. 
  • Ability to identify emergent challenges and develop processes and systems to deliver exceptional member service.
  • Resourceful, decisive, well organized to assess priorities, with project and change management expertise.
  • Executive and authentic presence, relationship builder with strong written, verbal and presentation communications and influencing skills with the ability to understand the needs of diverse external and internal stakeholders.
  • Digitally savvy, with a passion for innovation with demonstrated ability to challenge, ask “why”, questions and drive continuous improvement.

 

This executive position reports to the Executive Director; offers a competitive salary and excellent benefits.  

Please email to our search firm your resume and cover letter no later than February 1, 2021:

Key Consulting HR

Attn: Maryann Deutscher

Email:  [email protected]

We thank all applicants for their interest.  Only those selected for an interview will be contacted.

By continuing to use this website, you are agreeing to our use of cookies.