Disability Benefits Officer (4701)

Job Posting

Disability Benefits Officer
Organization:  The Winnipeg Civic Employees' Benefits Program
Province:  Manitoba
Location:  Winnipeg

Disability Benefits Officer (Permanent Position) The Winnipeg Civic Employees’ Benefits Program The Winnipeg Civic Employees’ Benefits Program (WCEBP) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers. Governed by two Boards, the Program covers 17,500 Members with assets under management of about $5.0 billion. In addition, Program staff also administer the Winnipeg Police Pension Plan (approximately 2,500 Members and $1.4 billion in assets), and life insurance plans for both Civic and Police Members. Under the general direction of the Manager of Disability Benefits, the Disability Benefits Officer is responsible for providing accurate information to Members regarding their application for disability benefits, disability benefit payments and general plan provisions. The Disability Benefits Officer controls disability benefit payments and payroll for Members receiving disability benefits. Performance of this responsibility includes the review and approval of all benefit calculations, overpayments, final disability payroll and annual service and earnings statements. This position negotiates repayment agreements and schedules for Members who have been overpaid disability benefits because of income from other sources.

The Disability Benefits Officer is also responsible for the supervision and training of clerical staff, currently two Calculations Clerks, who perform disability benefit calculations, issue benefit letters to Members who qualify for disability benefits, and complete delegated administrative tasks. WCEBP encourages recent graduates with a degree in Commerce with a focus in Leadership, Organizations or Actuarial Mathematics to apply. On-the-job training and development is available for those candidates who are highly skilled, detail-oriented, motivated and eager to take on a challenging and rewarding position. As the Disability Benefits Officer you will:

- Provides training and supervision to clerical staff in the Disability Benefit calculation function, including assigning, monitoring, and checking disability benefit calculations and administrative tasks of the clerical staff.

- Responds to enquiries on disability application and benefit payment matters including reduction of benefits due to claim decisions, entitlement to other income, and suspension or termination of benefits.

- Meets with members to assist with disability claim applications and respond to questions about disability benefit calculations and related plan provisions, often under difficult medical or financial circumstances.

- Creates correspondence explaining benefit entitlement.

- Consults with Department Human Resources staff and Union representatives when appropriate and to clarify payroll and complex benefit payment information.

- Assists in developing and executing procedural modifications for benefit applications, claim forms, calculations, reporting and system support applications, to improve Disability services.

- Reviews disability benefit payment calculations for accuracy and consistency with Plan provisions and approves and signs benefit statements

- Liaise with other disability benefit providers to determine integration of disability benefits from other plans such as MPIC, WCB, CPP, and private insurers.

- Maintains spreadsheets for multiple disability benefits calculations (partial benefits, overpayments, rehabilitation earnings, union increases, COLA adjustments, payroll checking and payroll totals).

- Negotiates arrangements of the recovery of sometimes large overpayments of disability benefits with Members.

- Year-end reconciliation and reports.



1. University Degree, preferably in Commerce with a focus in Leadership, Organizations or Actuarial Mathematics; or equivalent combination of education and experience.

2. Certified Employee Benefits Specialist Designation - Group Benefits Associate, and/or Canadian Payroll Association Certification – Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM), would be considered an asset.

3. Two to three years of experience in supervising direct reports, preferably within a unionized environment.

4. Experience with Pension and Benefits plans and general knowledge of disability claims is preferred.

5. Strong analytical and mathematical skills are required, including knowledge of benefit payment calculations and pension service and earnings concepts.

6. Thorough knowledge of disability benefit calculations, payroll practices and systems, and pension plan principles and demonstrated ability to perform complex benefit payment calculations and analyze and interpret payroll information and variance reports.

7. Advanced ability in the use of spreadsheets and word processing software.

8. Ability to communicate effectively, both orally and in writing, with a wide range of people, including the Plan members, Union Representatives, City and Non-City Human Resources staff, and other benefit providers such as CPP, WCB, and MPIC.

9. Thorough and detailed knowledge of the long-term disability and pension plan Trust Agreements, Pension Benefits Act (Manitoba) and relevant sections of Canada Pension Plan Disability Plan, Workers’ Compensation Board and MPIC guidelines (within 12 months).

10. Ability to prioritize workload and meet competing deadlines.

How to Apply:

Interest candidates are encouraged to submit their resume, with a cover letter, by July 5, 2017 to:

Manager of Human Resources & Privacy Officer
The Winnipeg Civic Employees’ Benefits Program
5th – Floor – 317 Donald Street
Winnipeg, MB. R3B 2H6


Applicants may be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications of this position. A Criminal Record Check satisfactory to the employer will be required from the successful applicant at their expense. Please note that the Disability Benefits Officer is designated a City of Winnipeg WAPSO position. WCEBP is committed to employment equity and welcomes diversity in the workplace. We thank all candidates for their interest, however, only those considered for interviews will be contacted.