Executive Director, Client Services Pension Programs (4901)

Job Posting

Executive Director, Client Services Pension Programs
Organization:  The Public Employees Benefits Agency
Province:  Saskatchewan
Location:  Regina

The Public Employees Benefits Agency (PEBA) of the Ministry of Finance is seeking an innovative and strategic individual to lead administration and communication services for 12 pension plans with 95,000 plan members and over $12 billion in assets.  Plan members include 15,000 pensioners who annually receive over $350 million in pensions.  Over 900 employers participate in the plans and annual remittances of contributions exceed $700 million.
Pension Programs has a significant transactional component, including remittances of contributions, maintenance of member accounts, and determination and payment of benefits.  Pension Programs has an equally significant component of member and stakeholder services, including responding to member inquiries, member education and engagement, and stakeholder relations.  

Reporting to the Associate Deputy Minister, PEBA, the Executive Director, Client Service Pension Programs is responsible for:

-Development of program priorities, goals and objectives including the development of baseline measurements for the purposes of continuous improvement;
-Development and maintenance of internal controls and effective procedures, processes and systems;
-Development and execution of strategic communications (print, website, inquiries, workshops, one-on-one counselling) leading to better pension plan member outcomes and engagement, as well as meeting organizational communication needs;
-Development and execution of strategies directed to better stakeholder engagement.

Success is measured by meeting service standards established by the pension boards, by comparing our costs and services to our peers in the pension industry and by member and stakeholder engagement and satisfaction.

What we have to offer:  We offer a wide range of careers with purpose and passion.  Our people enjoy an enviable work/life balance in an environment that supports creativity, innovation and diversity while providing learning and career development opportunities.  We’re helping make Saskatchewan the best place to live, work and raise our families by building the best public service in Canada.  Join the team!


To qualify for this leadership position, our candidate of choice will have:

-Completion of post-secondary education in administration, public policy or economics;
-Knowledge and experience in a senior position in the financial services industry, particularly as it relates to the delivery of retirement products or services to the public;
-Experience and knowledge of resource management, process analysis and setting and communicating a strategic direction for an organization;
-Demonstrated leadership skills with extensive senior management experience involving a large complement of staff;
-A proven track record in driving strategic initiatives, developing partnerships with stakeholders, recognized as accountable, innovative, a change agent and true influencer.