Pension Consultant (Full-Time) (4654)

Job Posting

Pension Consultant (Full-Time)
Organization:  Halifax Regional Municipality Pension Plan
Province:  Nova Scotia
Location:  Halifax

The Halifax Regional Municipality Pension Plan Office is a busy and growing office dedicated to the effective operation of a $1.8 billion pension fund serving approximately 10,000 plan members. The Pension Plan is a defined benefit pension plan with an optional defined contribution component. Reporting to the Director of Plan Member Services, the Pension Consultant will work with the Plan Member Services team to provide high quality pension administration service.


The primary responsibility of the Pension Consultant will be ensuring the accurate and timely processing of all member transactions, such as retirement, termination, death, reciprocal transfers and service purchases; and overall database management. The Pension Consultant will also be responsible for communicating with plan members and beneficiaries on their pension entitlements, and providing guidance and training to internal staff.


You have experience in pension administration and can quickly prioritize your day.  You have an interest in working directly with plan members in a professional and highly regulated industry. You are self-motivated with strong organizational skills and an attention to detail. Being part of a 16-person office, you must be able to work efficiently and effectively in a team environment with minimal supervision and be willing to assist other team members when necessary. This position requires confidentiality, above-average communication skills and the ability to work with many stakeholders including Pension Office staff, members of the Pension Committee, service providers, plan members, and participating employers.  Honesty, integrity and the ability to keep confidential information private are key requirements.


Duties and Responsibilities:

  • Review calculations, correspondence and database updates for terminations, retirements, death benefits, reciprocal transfers and past service purchases; process and authorize benefit payments
  • Ensure service standards are met on all termination, retirement, death benefit and past service purchase transactions
  • Maintain/create pension administration spreadsheets
  • Identify inefficiencies with pension administration processes and recommend improvements
  • Annual data review and Employee Statements
  • Provide excellent customer service by responding to plan member requests and questions in a satisfactory and timely manner
  • Communicate and meet with plan members, former members and beneficiaries regarding benefit entitlements and processes
  • Document member calls to provide necessary and detailed information for internal audit purposes and member satisfaction surveys
  • Communicate with the pension plan’s participating employers and external suppliers (third-party pension administrator and custodian)
  • Maintain current knowledge of pension administration including its applicable legislative environment
  • Ensure the effective flow of documentation for pension-related events
  • Perform other projects as assigned


Education and Experience:

Degree in Mathematics or Business  Administration/Commerce plus at least five years of progressive experience in a defined benefit pension administration environment
Enrolment in the Certified Employee Benefit Specialist program or attainment of designation is preferred
A suitable combination of education and experience may be considered

Job Specific Knowledge:

Excellent mathematical skills
Understanding of actuarial principles, pension and tax legislation, plan provisions and documents
Understanding of industry standard pension administration procedures, processes and terminology
Strong customer service skills, positive attitude and good listening skills
Ability to simplify complicated topics for plan members and employers
Excellent time management skills; able to meet or exceed service standards
Strong organizational skills with attention to detail
Demonstrated problem solving and analytical thinking
Excellent communication skills, both oral and written, to deal effectively with all stakeholders

Technical Skills:

Proficiency and expertise in use of current computer technology and related software (MS Excel, MS Word, internet, and email systems)



Salary commensurate with education and experience; includes a competitive pension and benefit package.