Job Posting

ABOUT THE WCEBP

With origins dating back more than 100 years, The Winnipeg Civic Employees’ Benefits Program is comprised of a multi-employer pension plan with defined benefit components, and a long term disability plan. The City of Winnipeg and eight other employers participate in the Program. WCEBP also provides day-to-day administration services to the Winnipeg Police Pension Plan.

WCEBP is committed to integrity, service excellence and operating in the best interest of our Members. Our vision is to be considered by Members and industry peers as one of the best managed pension plan organizations in Canada.

WHO WE ARE LOOKING FOR:

The Winnipeg Civic Employees’ Benefits Program is committed to providing exceptional service and operational excellence. As we continue to grow, we are seeking a highly motivated, analytical Manager of Member Services to join our leadership team. This position is pivotal in ensuring the accuracy of pension administration and providing the highest level of customer service to members and their beneficiaries.

If you are a dedicated leader who excels in a collaborative environment that values team development, and are committed to fostering a positive culture, ensuring operational excellence, and delivering exceptional service, this position is a perfect fit for you!

OUR COMMITMENT TO YOU:

• We are a team of dedicated professionals striving to create one of Canada’s best-managed pension plans.
• We offer opportunities for continuous learning and leadership growth.
• We support your well-being through comprehensive physical, mental, and financial wellness programs.
• We are committed to Diversity, Equity, and Inclusion, fostering a workplace where everyone thrives.

WHAT WE OFFER YOU:

• A competitive salary and benefits package that includes vision and dental coverage, optional extended health benefits, generous vacation allotment and a defined benefit pension plan.
• Employee & Family Assistance Program (EFAP).
• Training and mentoring to support your career development with us.
• A growth trajectory that extends upward and outward, providing you with supplemental education and encouraging you to develop new skills.
• A strong work-life balance.

WHAT YOU WILL DO:

MEMBER SERVICES:

• Ensure the accurate and timely provision of information to members.
• Manage workflow to ensure timely delivery of information and processing of pension and benefits (develop workflow tools, assign work, monitor work progress).
• Address member complaints and resolve escalated issues.

QUALITY ASSURANCE:

• Develop and implement quality assurance processes and procedures to ensure accuracy, productivity and service levels are achieved and risks are mitigated.
• Perform technical reviews (may include consultation with external service providers) and provide direction regarding work processes and detailed responses to inquiries.
• Authorize payments.

PERFORMANCE MANAGEMENT AND TRAINING:

• Develop and deliver training programs and provide daily training, mentoring and guidance, sharing real-time feedback (both to reinforce positive behaviour as well as developmental coaching).
• For each direct report, set annual performance objectives, conduct performance check-ins and complete performance reviews.
• Conduct regular operations meetings to ensure accurate, timely processing of pension and benefits and to check in on team morale, workload and continuous improvement idea

WHAT IS THE COMPENSATION?

$105,040.00 - $131,300.00
(based on qualifications and skills)

We thank all applicants, but only candidates selected for an interview will be contacted. Prior to starting employment with WCEBP, the selected candidate will be required to successfully complete a background check, which may include proof of education/qualifications and a criminal record check.