Regina Breakfast: Life & Disability - A Claims Perspective

Roger Friesen, CPA, CMA, is Director of Life and Disability Claims at Co-operators Life Insurance Company. He began his insurance career in 1996 as a financial analyst reporting disability results for a major insurer. The intricacies of disability management were intriguing so in 2002 when the opportunity presented, Roger took the chance to lead a disability claims team. Since joining The Co-operators in 2008 Roger’s responsibilities have expanded to include life and living benefits claims for Individual, Creditor and Group Benefits lines of business. The challenges and opportunities associated with disability claims have been Roger’s passion for the last 16 years. In addition to his claim responsibilities, Roger has led several initiatives including recent research studies on mental health second opinion consultations and internet based cognitive behavioral therapy.

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